FAQ

HOW TO SUBMIT AN ORDER?

You must register to be able to place an order , you must click on the icon cart and after having made the choice of the article and the shipment, click the Checkout button to complete the selection .
To complete the order , follow the instructions for the checkout process.
Your order will not be submitted until the end of the checkout process; then the data will be asked for payment.

 

HOW WILL BE SHIPPED MY ORDER ?

Delivery times and shipping costs
All orders will be shipped via Express Courier ( or postal service of your choice) at a cost of € 10 for each specified address ( destination Italy ) . The ordered goods will be delivered within 5-10 working days . You can check your order status and shipment by contacting the courier or writing an email to info@catfever.it
Items purchased can be made ( with replacement or issue a voucher ) but should be returned within 30 days to the Distribution Center , in an acceptable condition for resale and accompanied by sales receipt .
Retail stores can not offer refunds or replace products purchased online .

 

HOW IS PACKED MY GIFT ?

All purchases are delivered in the exclusive packaging of , Fever .

 

ONLINE TRANSACTIONS IS CHARGED VAT ?

VAT is included in the sale price and for shipments to Italy VAT is 22% Please note that VAT may vary depending on the country of destination. We are not able to handle sales tax exempt transactions conducted via the web .

 

WHAT IS VERIFIED BY VISA?

Verified by Visa is an authentication service that protects Visa cards from unauthorized transactions when buying online retailer sites participating in the initiative.
The service protects VISA password secret, offering to holders of the same guaranteed to be the only ones who can use them for online transactions.
Upon activation of his paper, the card number will be recognized whenever this will be used at online stores participating in the initiative. You will automatically window Verified by Visa, then the issuing bank of his Visa card will ask for the password. At this point will have to enter your password to verify your identity and to make the purchase. At stores that do not participating Verified by Visa, your Visa card will continue to operate as usual.

 

WHAT MasterCard® SecureCode?

MasterCard® SecureCode is an authentication service that protects the card from unauthorized transactions when buying online retailer sites participating in the initiative. The service protects the cards, Mastercard and Maestro via a secret password, guaranteed to be the only ones who can use them for online transactions with MasterCard or Maestro

Upon activation of his paper, the card number will be recognized whenever this will be used at online stores participating in the initiative. MasterCard SecureCode window will appear automatically, then the issuing bank of its MasterCard or Maestro will ask you to enter the password. At this point will have to enter your password to verify your identity and to make the purchase. At stores that do not participating MasterCard SecureCode, your card will continue to operate as usual.

 

CAN I BUY OUTSIDE EU?

We can accept online orders for delivery to addresses that are within the countries reported in the selection. The ordered goods will be delivered within 15 working days.

 

HOW CAN I RETURN OR REPLACE THE GOODS ORDERED?

Items purchased can be made (with replacement or issue a voucher) but should be returned within 30 days at the corporate office (Cat Fever via Ravizza, 3 20149 Milano) in perfect condition and accompanied by sales receipt. Follow the instructions in the package and, to protect, ensure appropriately the transport of goods. Cat Fever can not be held responsible in case of non-delivery of returned goods. Retail stores can not offer refunds or replace products purchased online.

 

HOW FAR CAN AFFECT THE ITEMS THAT I BOUGHT?

Cat Fever can cater to the recording of some objects in precious metals. The customer can opt for a kind of personalized engraving. For more information about the services of engraving, write to info@Catfever.it

 

ALL ITEMS CAN BE PURCHASED ONLINE CAT FEVER?

Cat Fever is an extensive collection of articles for online shopping. We review and continually upgrade our range of items online.

 

WHO SHOULD I CONTACT FOR ANY QUESTIONS?

To buy online is guaranteed a quality service Customer Service by sending an email to info@Catfever.it

 

HOW CAN I CHECK THE STATUS OF AN ORDER SUBMITTED ON CAT FEVER?

To check the status of an order or shipment, please contact Customer Service by e-mail at info@Catfever.it

 

IS SAFE TO ORDER ON CAT FEVER?

Yes, sort of Cat Fever.it is safe. To exchange customer data with the server of our website (transfer and receive), we use encryption techniques spread throughout the industry. Cat Fever respects your privacy, so your personal data will be disclosed only in accordance with the provisions of our Privacy Policy.

 

HOW CAN I HAVE TO CHANGE OR REPAIR MY JEWELS?

Cat Fever offers a modification service and repair of the articles. You can bring the item in the store Nove25 closer or send it by mail. If you prefer to mail the item by mail, follow the instructions below:

1) Download the return form;
2) Print the form and fill it out in all part;
3) form will be attached in the product box;
4) Send the article and the form by registered post to the address shown on the form.

After receiving and evaluating the work to be done, we will send you a free quote.